Policies & Terms

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies. 

Check-In: 12:30 PM
Check-Out: 9:30 AM

Property and Cancellation Policies :
If a booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.
If a booking is cancelled less than 30 days before arrival then a charge equal to 50% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Terms and Conditions


Our rates are inclusive of breakfast, lunch & three course evening meal.

Rainbow Lodge reserves the right to request a deposit on group bookings or stays of 4 or more nights and for Khmer and European Bank holidays and where applicable we will contact you upon receipt of your confirmation. Deposit payments are fully refundable up to 8 weeks prior to arrival and 50% refundable up to 4 weeks.

Pre Payment
Guests wishing to minimise the amount of cash they carry can if they wish make a prepayment via a bank transfer.  We can accept bank transfers to either a Cambodian, Thai or English bank account, service charges apply. For further details or to make a prepayment please write to us at info@rainbowlodgecambodia.com

Payment Terms

Settlement of your accommodation & any pre booked transport is due upon arrival. All other items charged to your account are settled on departure.

Payment by Cash
We can accept cash in US dollar, Thai Baht or Khmer Riel. 

Payment by Card
We can process most debit & credit cards through Pay Pal, service charges apply.

Early Arrivals & Late Departures
Guests wishing to arrive early or check out late can do so by prior arrangement only and should write to us at info@rainbowlodgecambodia.com. Please note that whilst we accept early arrivals & late departures we cannot guarantee availability or use of your lodge during these periods. We do however provide shower & washroom room facilities. Charges may apply. 

Boat Transfers
Transfers to & from the lodge are free when taken in line with our published service schedule. Arrivals & departures outside these times may incur a service charge. Our boat schedule can be found on our web site under, Getting Here.

Parking Is provided free of charge at owners risk & subject to prior written notification to info@rainbowlodgecambodia.com

Child Policy
We consider the lodge suitable only for children above the age of 5 years. Children above 13 years are considered adults.

Meal Plan
All meals are included in the price of your accommodation. Breakfast & evening meals are generally buffet style & lunch, Al a Carte. Please advise us in writing if you have specific food allergies or have a particular diet & we will do our up-most to cater for you.

Loss & Damages
We operate a self funding damage waiver which insures an individual against loss or damage of property or equipment entrusted to them. In support of this scheme a charge of $2.50 per person is automatically charged to your account. You may if you wish opt out of this scheme on check in, by signing our opt out damage declaration.